门诊满意度调查后台管理

src/api/outpatient/clinic-satisfied.js

@@ -0,0 +1,32 @@
+import request from '../../utils/request'
+
+export function getClinicSatisfiedBodies(data) {
+    return request({
+        url: '/clinicSatisfied/getClinicSatisfiedBodies',
+        method: 'post',
+        data
+    })
+}
+
+export function getAllClinicSatisfiedBodies(onlyShowUnsatisfied) {
+    return request({
+        url: '/clinicSatisfied/getAllClinicSatisfiedBodies',
+        method: 'get',
+        params: { onlyShowUnsatisfied }
+    })
+}
+
+export function assessmentsAnalyse() {
+    return request({
+        url: '/clinicSatisfied/assessmentsAnalyse',
+        method: 'get',
+    })
+}
+
+export function updateAssessmentStatus(id, deleted) {
+    return request({
+        url: '/clinicSatisfied/updateAssessmentStatus',
+        method: 'get',
+        params: { id, deleted }
+    })
+}

src/router/modules/dashboard.js

@@ -659,26 +659,11 @@ const route = [
         component: Layout,
         meta: {title: '门诊模块'},
         children: [
-            {
-                path: 'mzGuideBill',
-                component: createNameComponent(() => import('@/views/clinic/MzGuideBill.vue')),
-                meta: {title: '门诊指引单'},
-            },
             {
                 path: 'doctorInfoManagement',
                 component: createNameComponent(() => import('@/views/clinic/DoctorInfoManagement.vue')),
                 meta: {title: '医生信息管理'},
             },
-            {
-                path: 'complaintsAndSuggestions',
-                component: createNameComponent(() => import('@/views/clinic/interactive/ComplaintsAndSuggestions.vue')),
-                meta: {title: '服务号投诉'},
-            },
-            {
-                path: 'comments',
-                component: createNameComponent(() => import('@/views/clinic/interactive/Comments.vue')),
-                meta: {title: '服务号患者评价'},
-            },
             {
                 path: 'transferInOfExpenses',
                 component: createNameComponent(() => import('@/views/clinic/TransferInOfExpenses.vue')),
@@ -689,6 +674,21 @@ const route = [
                 component: createNameComponent(() => import('@/views/clinic/WxPayRefund.vue')),
                 meta: {title: '微信支付退款'},
             },
+            {
+                path: 'interactive/complaintsAndSuggestions',
+                component: createNameComponent(() => import('@/views/clinic/interactive/ComplaintsAndSuggestions.vue')),
+                meta: {title: '服务号投诉'},
+            },
+            {
+                path: 'interactive/comments',
+                component: createNameComponent(() => import('@/views/clinic/interactive/Comments.vue')),
+                meta: {title: '服务号患者评价'},
+            },
+            {
+                path: 'interactive/clinicSatisfied',
+                component: createNameComponent(() => import('@/views/clinic/interactive/ClinicSatisfied.vue')),
+                meta: {title: '门诊满意度'},
+            },
             {
                 path: 'triage/untriaged',
                 component: createNameComponent(() => import('@/views/clinic/triage/Untriaged.vue')),

src/views/clinic/interactive/ClinicSatisfied.vue

@@ -0,0 +1,256 @@
+<template>
+  <page-layer>
+    <template #header>
+      <el-checkbox v-model="inquiry.onlyShowUnsatisfied" @change="handleSatisfiedChange">只看含有“不满意”的问卷</el-checkbox>
+      <el-button icon="DataAnalysis" type="success" @click="executeAssessmentAnalyse" style="margin-left: 12px">问卷分析</el-button>
+      <el-button type="primary" icon="Upload" @click="exportExcel">导出Excel</el-button>
+    </template>
+    <template #main>
+      <el-table :data="assessments.list" stripe :height="tableHeight" highlight-current-row>
+        <el-table-column prop="item1" label="对药剂科工作人员"></el-table-column>
+        <el-table-column prop="item3" label="对放射科工作人员"></el-table-column>
+        <el-table-column prop="item5" label="对超声影像科工作人员"></el-table-column>
+        <el-table-column prop="item7" label="对检验科工作人员"></el-table-column>
+        <el-table-column prop="item9" label="对收费窗口工作人员"></el-table-column>
+        <el-table-column prop="item11" label="对门诊医护人员"></el-table-column>
+        <el-table-column prop="item13" label="对急诊医护人员"></el-table-column>
+        <el-table-column label="操作">
+          <template #default="scope">
+            <el-button v-if="scope.row.deleted === 0" icon="Delete" type="danger" @click="changeAssessmentStatus(scope.row, 1)">删除</el-button>
+            <el-button v-else icon="Refresh" type="success" @click="changeAssessmentStatus(scope.row, 0)">恢复</el-button>
+          </template>
+        </el-table-column>
+      </el-table>
+      <el-pagination
+          @size-change="handleSizeChange"
+          @current-change="handleCurrentChange"
+          :current-page="inquiry.pageNum"
+          :page-sizes="[30, 50, 70, 100]"
+          :page-size="inquiry.pageSize"
+          layout="total, sizes, prev, pager, next"
+          :total="assessments.totalSize"
+          style="margin-top: 5px"
+      ></el-pagination>
+      <el-dialog v-model="showAnalyzeResult" title="门诊满意度调查分析" width="80%" :close-on-click-modal="false">
+        <div style="font-size: 14px; font-weight: bold; color: black; margin-top: -12px">
+          问卷总量：{{ analyzeResult.totalAssessmentsCount }}
+          <el-divider direction="vertical"></el-divider>
+          不满意问卷量：{{ analyzeResult.totalUnsatisfiedCount }}
+          <el-divider direction="vertical"></el-divider>
+          整体不满意度：{{ analyzeResult.totalUnsatisfiedPercentage }}
+        </div>
+        <div class="flex-line">
+          <div class="flex-child">
+            <div class="department-name">● 药剂科</div>
+            <div class="department-summary">不满意问卷量：{{ analyzeResult.yjkUnsatisfiedCount }}，不满意度：{{ analyzeResult.yjkUnsatisfiedPercentage }}</div>
+            <div class="option-summary">- 不满意指标（总量：{{ analyzeResult.yjkUnsatisfiedOption.totalOptionSize }}）</div>
+            <div class="option-detail"><span class="option-name">叫号服务</span>不满意数量：{{ analyzeResult.yjkUnsatisfiedOption.jhfwCount }}（{{analyzeResult.yjkUnsatisfiedOption.jhfwPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">等待时长</span>不满意数量：{{ analyzeResult.yjkUnsatisfiedOption.ddscCount }}（{{analyzeResult.yjkUnsatisfiedOption.ddscPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">服务态度</span>不满意数量：{{ analyzeResult.yjkUnsatisfiedOption.fwtdCount }}（{{analyzeResult.yjkUnsatisfiedOption.fwtdPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">沟通解释</span>不满意数量：{{ analyzeResult.yjkUnsatisfiedOption.gtjsCount }}（{{analyzeResult.yjkUnsatisfiedOption.gtjsPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">及时响应</span>不满意数量：{{ analyzeResult.yjkUnsatisfiedOption.jsxyCount }}（{{analyzeResult.yjkUnsatisfiedOption.jsxyPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">服装礼仪</span>不满意数量：{{ analyzeResult.yjkUnsatisfiedOption.fzlyCount }}（{{analyzeResult.yjkUnsatisfiedOption.fzlyPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">准确率</span>不满意数量：{{ analyzeResult.yjkUnsatisfiedOption.zqlCount }}（{{analyzeResult.yjkUnsatisfiedOption.zqlPercentage}}）</div>
+          </div>
+          <div class="flex-child">
+            <div class="department-name">● 放射科</div>
+            <div class="department-summary">不满意问卷量：{{ analyzeResult.fskUnsatisfiedCount }}，不满意度：{{ analyzeResult.fskUnsatisfiedPercentage }}</div>
+            <div class="option-summary">- 不满意指标（总量：{{ analyzeResult.fskUnsatisfiedOption.totalOptionSize }}）</div>
+            <div class="option-detail"><span class="option-name">叫号服务</span>不满意数量：{{ analyzeResult.fskUnsatisfiedOption.jhfwCount }}（{{analyzeResult.fskUnsatisfiedOption.jhfwPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">等待时长</span>不满意数量：{{ analyzeResult.fskUnsatisfiedOption.ddscCount }}（{{analyzeResult.fskUnsatisfiedOption.ddscPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">服务态度</span>不满意数量：{{ analyzeResult.fskUnsatisfiedOption.fwtdCount }}（{{analyzeResult.fskUnsatisfiedOption.fwtdPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">沟通解释</span>不满意数量：{{ analyzeResult.fskUnsatisfiedOption.gtjsCount }}（{{analyzeResult.fskUnsatisfiedOption.gtjsPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">及时响应</span>不满意数量：{{ analyzeResult.fskUnsatisfiedOption.jsxyCount }}（{{analyzeResult.fskUnsatisfiedOption.jsxyPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">服装礼仪</span>不满意数量：{{ analyzeResult.fskUnsatisfiedOption.fzlyCount }}（{{analyzeResult.fskUnsatisfiedOption.fzlyPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">准确率</span>不满意数量：{{ analyzeResult.fskUnsatisfiedOption.zqlCount }}（{{analyzeResult.fskUnsatisfiedOption.zqlPercentage}}）</div>
+          </div>
+          <div class="flex-child">
+            <div class="department-name">● 超声影像科</div>
+            <div class="department-summary">不满意问卷量：{{ analyzeResult.csyxkUnsatisfiedCount }}，不满意度：{{ analyzeResult.csyxkUnsatisfiedPercentage }}</div>
+            <div class="option-summary">- 不满意指标（总量：{{ analyzeResult.csyxkUnsatisfiedOption.totalOptionSize }}）</div>
+            <div class="option-detail"><span class="option-name">叫号服务</span>不满意数量：{{ analyzeResult.csyxkUnsatisfiedOption.jhfwCount }}（{{analyzeResult.csyxkUnsatisfiedOption.jhfwPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">等待时长</span>不满意数量：{{ analyzeResult.csyxkUnsatisfiedOption.ddscCount }}（{{analyzeResult.csyxkUnsatisfiedOption.ddscPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">服务态度</span>不满意数量：{{ analyzeResult.csyxkUnsatisfiedOption.fwtdCount }}（{{analyzeResult.csyxkUnsatisfiedOption.fwtdPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">沟通解释</span>不满意数量：{{ analyzeResult.csyxkUnsatisfiedOption.gtjsCount }}（{{analyzeResult.csyxkUnsatisfiedOption.gtjsPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">及时响应</span>不满意数量：{{ analyzeResult.csyxkUnsatisfiedOption.jsxyCount }}（{{analyzeResult.csyxkUnsatisfiedOption.jsxyPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">服装礼仪</span>不满意数量：{{ analyzeResult.csyxkUnsatisfiedOption.fzlyCount }}（{{analyzeResult.csyxkUnsatisfiedOption.fzlyPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">准确率</span>不满意数量：{{ analyzeResult.csyxkUnsatisfiedOption.zqlCount }}（{{analyzeResult.csyxkUnsatisfiedOption.zqlPercentage}}）</div>
+          </div>
+          <div class="flex-child">
+            <div class="department-name">● 检验科</div>
+            <div class="department-summary">不满意问卷量：{{ analyzeResult.jykUnsatisfiedCount }}，不满意度：{{ analyzeResult.jykUnsatisfiedPercentage }}</div>
+            <div class="option-summary">- 不满意指标（总量：{{ analyzeResult.jykUnsatisfiedOption.totalOptionSize }}）</div>
+            <div class="option-detail"><span class="option-name">叫号服务</span>不满意数量：{{ analyzeResult.jykUnsatisfiedOption.jhfwCount }}（{{analyzeResult.jykUnsatisfiedOption.jhfwPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">等待时长</span>不满意数量：{{ analyzeResult.jykUnsatisfiedOption.ddscCount }}（{{analyzeResult.jykUnsatisfiedOption.ddscPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">服务态度</span>不满意数量：{{ analyzeResult.jykUnsatisfiedOption.fwtdCount }}（{{analyzeResult.jykUnsatisfiedOption.fwtdPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">沟通解释</span>不满意数量：{{ analyzeResult.jykUnsatisfiedOption.gtjsCount }}（{{analyzeResult.jykUnsatisfiedOption.gtjsPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">及时响应</span>不满意数量：{{ analyzeResult.jykUnsatisfiedOption.jsxyCount }}（{{analyzeResult.jykUnsatisfiedOption.jsxyPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">服装礼仪</span>不满意数量：{{ analyzeResult.jykUnsatisfiedOption.fzlyCount }}（{{analyzeResult.jykUnsatisfiedOption.fzlyPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">准确率</span>不满意数量：{{ analyzeResult.jykUnsatisfiedOption.zqlCount }}（{{analyzeResult.jykUnsatisfiedOption.zqlPercentage}}）</div>
+          </div>
+        </div>
+        <div style="width: 100%; height: 1px; background: black; margin: 12px 0 2px 0"></div>
+        <div class="flex-line">
+          <div class="flex-child">
+            <div class="department-name">● 收费窗口</div>
+            <div class="department-summary">不满意问卷量：{{ analyzeResult.sfckUnsatisfiedCount }}，不满意度：{{ analyzeResult.sfckUnsatisfiedPercentage }}</div>
+            <div class="option-summary">- 不满意指标（总量：{{ analyzeResult.sfckUnsatisfiedOption.totalOptionSize }}）</div>
+            <div class="option-detail"><span class="option-name">叫号服务</span>不满意数量：{{ analyzeResult.sfckUnsatisfiedOption.jhfwCount }}（{{analyzeResult.sfckUnsatisfiedOption.jhfwPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">等待时长</span>不满意数量：{{ analyzeResult.sfckUnsatisfiedOption.ddscCount }}（{{analyzeResult.sfckUnsatisfiedOption.ddscPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">服务态度</span>不满意数量：{{ analyzeResult.sfckUnsatisfiedOption.fwtdCount }}（{{analyzeResult.sfckUnsatisfiedOption.fwtdPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">沟通解释</span>不满意数量：{{ analyzeResult.sfckUnsatisfiedOption.gtjsCount }}（{{analyzeResult.sfckUnsatisfiedOption.gtjsPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">及时响应</span>不满意数量：{{ analyzeResult.sfckUnsatisfiedOption.jsxyCount }}（{{analyzeResult.sfckUnsatisfiedOption.jsxyPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">服装礼仪</span>不满意数量：{{ analyzeResult.sfckUnsatisfiedOption.fzlyCount }}（{{analyzeResult.sfckUnsatisfiedOption.fzlyPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">准确率</span>不满意数量：{{ analyzeResult.sfckUnsatisfiedOption.zqlCount }}（{{analyzeResult.sfckUnsatisfiedOption.zqlPercentage}}）</div>
+          </div>
+          <div class="flex-child">
+            <div class="department-name">● 急诊医护人员</div>
+            <div class="department-summary">不满意问卷量：{{ analyzeResult.jzyhUnsatisfiedCount }}，不满意度：{{ analyzeResult.jzyhUnsatisfiedPercentage }}</div>
+            <div class="option-summary">- 不满意指标（总量：{{ analyzeResult.jzyhUnsatisfiedOption.totalOptionSize }}）</div>
+            <div class="option-detail"><span class="option-name">叫号服务</span>不满意数量：{{ analyzeResult.jzyhUnsatisfiedOption.jhfwCount }}（{{analyzeResult.jzyhUnsatisfiedOption.jhfwPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">等待时长</span>不满意数量：{{ analyzeResult.jzyhUnsatisfiedOption.ddscCount }}（{{analyzeResult.jzyhUnsatisfiedOption.ddscPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">服务态度</span>不满意数量：{{ analyzeResult.jzyhUnsatisfiedOption.fwtdCount }}（{{analyzeResult.jzyhUnsatisfiedOption.fwtdPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">沟通解释</span>不满意数量：{{ analyzeResult.jzyhUnsatisfiedOption.gtjsCount }}（{{analyzeResult.jzyhUnsatisfiedOption.gtjsPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">及时响应</span>不满意数量：{{ analyzeResult.jzyhUnsatisfiedOption.jsxyCount }}（{{analyzeResult.jzyhUnsatisfiedOption.jsxyPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">服装礼仪</span>不满意数量：{{ analyzeResult.jzyhUnsatisfiedOption.fzlyCount }}（{{analyzeResult.jzyhUnsatisfiedOption.fzlyPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">准确率</span>不满意数量：{{ analyzeResult.jzyhUnsatisfiedOption.zqlCount }}（{{analyzeResult.jzyhUnsatisfiedOption.zqlPercentage}}）</div>
+          </div>
+          <div class="flex-child">
+            <div class="department-name">● 门诊医护人员</div>
+            <div class="department-summary">不满意问卷量：{{ analyzeResult.mzyhUnsatisfiedCount }}，不满意度：{{ analyzeResult.mzyhUnsatisfiedPercentage }}</div>
+            <div class="option-summary">- 不满意指标（总量：{{ analyzeResult.mzyhUnsatisfiedOption.totalOptionSize }}）</div>
+            <div class="option-detail"><span class="option-name">技术水平</span>不满意数量：{{ analyzeResult.mzyhUnsatisfiedOption.jsspCount }}（{{analyzeResult.mzyhUnsatisfiedOption.jsspPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">隐私保护</span>不满意数量：{{ analyzeResult.mzyhUnsatisfiedOption.ysbhCount }}（{{analyzeResult.mzyhUnsatisfiedOption.ysbhPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">服务态度</span>不满意数量：{{ analyzeResult.mzyhUnsatisfiedOption.fwtdCount }}（{{analyzeResult.mzyhUnsatisfiedOption.fwtdPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">沟通解释</span>不满意数量：{{ analyzeResult.mzyhUnsatisfiedOption.gtjsCount }}（{{analyzeResult.mzyhUnsatisfiedOption.gtjsPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">按时坐诊</span>不满意数量：{{ analyzeResult.mzyhUnsatisfiedOption.aszzCount }}（{{analyzeResult.mzyhUnsatisfiedOption.aszzPercentage}}）</div>
+            <div class="option-detail"><span class="option-name">服装礼仪</span>不满意数量：{{ analyzeResult.mzyhUnsatisfiedOption.fzlyCount }}（{{analyzeResult.mzyhUnsatisfiedOption.fzlyPercentage}}）</div>
+          </div>
+        </div>
+      </el-dialog>
+    </template>
+  </page-layer>
+</template>
+<script setup>
+import PageLayer from "@/layout/PageLayer.vue";
+import {
+  getClinicSatisfiedBodies,
+  updateAssessmentStatus,
+  assessmentsAnalyse,
+  getAllClinicSatisfiedBodies
+} from "@/api/outpatient/clinic-satisfied";
+import store from "@/store";
+import {ElMessage} from "element-plus";
+import {Export} from "@/utils/ExportExcel";
+
+const windowSize = store.state.app.windowSize
+const tableHeight = windowSize.h - 55
+
+const inquiry = reactive({
+  pageNum: 1,
+  pageSize: 30,
+  onlyShowUnsatisfied: false
+})
+
+const assessments = reactive({
+  totalSize: 0,
+  list: []
+})
+
+const showAnalyzeResult = ref(false)
+const analyzeResult = ref({})
+
+const fetchAssessments = () => {
+  getClinicSatisfiedBodies(inquiry).then(res => {
+    assessments.totalSize = res.totalSize
+    assessments.list = res.list
+  }).catch(() => {
+    assessments.totalSize = 0
+    assessments.list = []
+  })
+}
+
+const executeAssessmentAnalyse = () => {
+  assessmentsAnalyse().then(res => {
+    console.log(res)
+    analyzeResult.value = res
+    showAnalyzeResult.value = true
+  })
+}
+
+const handleSatisfiedChange = () =>　{
+  inquiry.pageNum = 1
+  fetchAssessments()
+}
+
+const handleSizeChange = (val) => {
+  inquiry.pageSize = val
+  fetchAssessments()
+}
+const handleCurrentChange = (val) => {
+  inquiry.pageNum = val
+  fetchAssessments()
+}
+
+const changeAssessmentStatus = (row, deleted) => {
+  updateAssessmentStatus(row.id, deleted).then(res => {
+    row.deleted = deleted
+    ElMessage({
+      message: res,
+      type: 'success',
+      showClose: true,
+      duration: 2000
+    })
+  })
+}
+
+const exportExcel = () => {
+  const fields = {
+    item1: '对药剂科工作人员',
+    item3: '对放射科工作人员',
+    item5: '对超声影像科工作人员',
+    item7: '对检验科工作人员',
+    item9: '对收费窗口工作人员',
+    item11: '对门诊医护人员',
+    item13: '对急诊医护人员',
+  }
+  getAllClinicSatisfiedBodies(inquiry.onlyShowUnsatisfied).then(res => {
+    Export(res, fields, '门诊满意度问卷')
+  })
+}
+
+onMounted(() => {
+  fetchAssessments()
+})
+</script>
+
+<style scoped>
+.flex-line {
+  display: flex;
+}
+.flex-child {
+  width: 25%;
+}
+.department-name {
+  font-weight: bold;
+  margin-top: 12px;
+}
+.department-summary {
+  margin-top: 4px;
+  padding-left: 10px;
+  color: darkred;
+}
+.option-summary {
+  margin-top: 4px;
+  padding-left: 10px;
+  font-weight: bold;
+}
+.option-detail {
+  margin-top: 4px;
+  padding-left: 18px;
+}
+.option-name {
+  color: #222222;
+  font-weight: bold;
+}
+</style>